When exchange students have had a wonderful or decent time during their language course or exchange semester/year, it can be difficult for them to accept that there are many students who have poor or horrible experiences. Very few students find out about the organizations (like CSFES) that are willing to help them find a way to solve their problems when their exchange agency fails them. Students are even told by some exchange firms that CSFES is not a serious organization.
Most youth who go on some form of language travel have a decent time. Sadly, many do not. They are placed in homes that aren’t prepared to take care of them. One such student is a 14 year old Finnish boy who went on a language trip to Orlando, Florida with STS. Considering the state of the host-house we are shown, CSFES is troubled, once again, by the apparent lack of background checks. It is obvious from the state of the house, that the owner had been struggling for quite some time. However, many students are placed in such homes. Thankfully, the Finnish language student took pictures and filmed the state of the host-house. He, and the the other three students living in the home, had to pay for food that the host-mother was supposed to provide. When he bought food, the host-mother ate most of it. You will see that sleeping space was tight. The rule that most exchange/language organizations follow is no more than two students per room unless the room is very spacious.
In addition to problems with the host family, the organization did not keep its promises regarding activities the students had been promised. This student found out that other students in other places and homes had completely different and safer homes and representatives. From the video, pictures and post, what this student went through was a clear case of neglect by the host family and STS.
Finland’s country manager, Mira Silvonen, tried to claim that the boy had not gone on a trip this year. This is how most of the organizations respond to complaints, by denial. That is what frustrates parents, students and helpers most: The complete inability to admit that the exchange service is at fault for choosing the wrong host family.
Towards the end of his recollection, the former Finnish language student informs us that a Swedish student, who had written a poor review, was offered money by STS to remove his review.